1. Information we collect
We collect information to provide premium vehicle rentals, manage reservations, and meet legal obligations. Data may include:
- Browsing data: IP address, device identifiers, browser type, language preference, pages viewed, and referral sources.
- Account data: name, email address, phone number, password (encrypted), and profile preferences.
- Booking data: pickup/drop-off locations, dates, vehicle selection, driver details, license data, and optional chauffeur requests.
- Payment data: billing name, billing address, and transaction metadata (processed by certified payment partners).
2. How we use your information
We use your information to:
- Provide and manage bookings, including vehicle availability and pickup logistics.
- Verify identity, comply with legal obligations, and reduce fraud.
- Process payments, deposits, refunds, and invoice records.
- Personalize your experience, including saved preferences, wishlists, and comparisons.
- Communicate essential booking updates, reminders, and service notices.
3. Cookies and analytics readiness
We use cookies and similar technologies to keep the website secure, remember your selections, and measure site performance. Analytics tools are configured to support privacy-forward settings, including IP masking and limited retention where available. You may control cookie preferences through your browser settings or through our Cookie Policy.
4. Sharing and disclosure
We share information only when required to provide services or comply with laws. This includes payment processors, insurance and verification partners, vehicle maintenance vendors, and authorized staff. We do not sell your personal data.
5. Communications
We send booking confirmations, pick-up reminders, policy notices, and account alerts. Marketing communications are optional and can be unsubscribed at any time. WhatsApp-style notifications may be used when you opt in to real-time updates.
6. Security and retention
We implement administrative, technical, and physical safeguards designed for premium mobility services. Access is restricted to authorized staff only. Data is retained only as long as necessary to fulfill bookings, comply with legal duties, and resolve disputes.
7. Your rights
You have the right to access, correct, or delete your personal data, and to object to certain processing. You may request a copy of your data or ask us to restrict processing when appropriate. Rights requests are handled in a timely and secure manner.
8. Contact us
For privacy questions or requests, contact our privacy team at [email protected] or visit our office at Abbas El Akkad Street, Cairo, Egypt.