Hounes Car Rental
This Refund Policy explains how Hounes Car Rental handles refunds, deposit releases, and payment processing for bookings in Cairo, Egypt. Our approach is transparent, compliant with card network rules, and designed for premium, stress‑free service.
Approved refunds are initiated within 1–3 business days of confirmation. Card processors and banks typically post credits within 5–12 business days, depending on the issuing bank and country. We will always share a refund reference number for tracking.
Flexible bookings
Cancel at least 48 hours before pickup to receive a full refund of prepaid rental charges, excluding non-refundable fees.
Standard bookings
Cancellations within 48 hours may incur a fee up to one day’s rental charge. Any remaining balance is refunded.
No‑show or early departure
No‑show charges and unused rental days are non‑refundable unless required by local law or our written confirmation.
Deposits are held as pre‑authorizations. We release the hold within 24 hours of vehicle return and final inspection. Banks may take 5–14 business days to reflect the release. Debit cards can take longer depending on your bank.
Certain charges are non‑refundable once incurred: airport access fees, tolls, fines, cleaning due to excessive soiling, and third‑party administrative charges. These will be itemized on your final invoice.
If you believe a charge is incorrect, contact us first so we can resolve it quickly. We may request booking details, photos, or inspection reports. If unresolved, you may dispute the charge with your card issuer. We will provide supporting documentation as required.
